Terms & Conditions Your Data Protection
Understanding how we protect your information and respect your privacy
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Preface
Introduction and scope
Definitions
Key terms explained
Account & Eligibility
Registration requirements
Services
Trading and platform services
Risks
Important risk disclosures
Fees & Costs
Fee structure and charges
Intellectual Property
Rights and restrictions
Limitation of Liability
Our responsibilities
Termination
Account closure procedures
1 Preface
1.1 This client agreement (the Agreement) is entered between Aura Exchange Market (the company) and the person and/or legal entity that has applied to open a trading account at the Company's Cryptocurrency Binary Options trading platform (the Client), according to the terms and conditions detailed in this agreement.
1.2 Trading in Cryptocurrency Binary Options (Trading), means that a contract is being created which gives the Client the right to estimate the direction of change in price of an underlying asset, within a certain time frame determined by the Company. This trading instrument is different from trading options in a traditional way, since there is a percentage return that is determined at the outset of the trade, such as: there is usually no Stop-Loss order and other features.
Important: These Terms of use and any terms and Ancillary policies incorporated herein govern a contractual relationship between any individual natural person or legal entity that accepts these Terms and applies to access and use the Platform.
Parties to this Agreement
- • Aura Exchange Market, a company incorporated in Luxembourg under company number: 44699 IBB 0014, whose registered office is at 5, Place de la Gare, L – 1616 Luxembourg as the owner of the Platform, proprietary software and associated Intellectual Property Rights.
- • Aura Exchange Market Operations OÜ, a company incorporated in Estonia under company number: 14901959 and registered as a virtual asset service provider with the Estonian Financial Intelligence Unit under the number FTV000299, whose registered office is at Harju maakond, Kristiine linnaosa, Kuldnoka tn 4-4, 10619 Tallinn, Estonia as the operator of the Platform authorised by Aura Exchange Market.
- • FintechOperation OÜ, a company incorporated in Estonia under company number: 16053783 whose registered office is at Tornimäe 5, 2nd floor, 10145 Tallinn, Estonia, as an appointed electronic money distributor for the distribution and/or redemption (but not issuance) of electronic money on behalf and under the unconditional responsibility of UAB Payrnet.
(Aura Exchange Market, BTOps and FinOps collectively referred as: the "Companies").
The Terms apply to access and use of Websites, Apps, Services, all content, data, and information of Companies, either collectively or separately, unless otherwise indicated (collectively hereinafter: "Services").
Notice: User should read the entire Terms carefully before using this Website or any of the Services. By clicking "I agree" and/or by using the Services, User is confirming that he has thoroughly read and understood the entire content of these Terms.
2 Definitions and Interpretations
Account
Contractual arrangement wherein a User has accepted these Terms of Use and Ancillary policies and registered on the Website and/or Apps.
AML/CFT Requirements
Set of activities required by law to perform identification of Users for the purposes of identity verification and detection of money laundering, terrorist financing, fraud, or any other financial crime.
Crypto-assets
Digital representation of value that is not issued or guaranteed by a central bank or a public authority, accepted by natural or legal persons as a means of exchange.
Operator
Authorised virtual asset service provider of the Company for the operation of the Platform pursuant to these Terms and Ancillary policies.
Personal Data
Any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly.
Platform
Application, including but not limited to Apps on the Website, which provides the access and use of Services for Users with registered Accounts.
FIAT Currency
Government-issued currency, namely United States dollar (USD), Euro (EUR) and other similar currencies, applicable and enabled within the Services.
Services
All services provided by Companies including trading, exchanging, and safekeeping of Crypto-assets and FIAT currencies.
User
A natural or legal entity, who uses Companies' Website, Apps or in any way uses Companies' Services.
Wallet
Digital wallet provided by the Operator for safekeeping of Crypto-assets and/or FIAT currencies on the Platform.
Order
Instruction given by the User to the Operator to execute a transaction on the Platform in accordance with the Rulebook.
Rulebook
Set of rules governing the execution of Orders and use of Services on the Platform, as amended from time to time.
3 Account & Eligibility
3.1 Account Registration
3.1.1 To use the Services, every User must register for an Account. Every User can register for 1 personal Account and/or 1 corporate Account.
3.1.2 During registration, User must provide accurate and complete information including but not limited to: full legal name, residential address, date of birth, government-issued identification number, email address, and mobile phone number.
3.1.3 User must create a strong password meeting the following requirements: minimum 12 characters, including uppercase letters, lowercase letters, numbers, and special characters. Passwords must not be reused from other services.
User Warranties
With registering an Account, User agrees and warrants to:
- • Create a strong password that shall not be used for any other website or online service
- • Provide accurate and truthful information during registration and keep it updated
- • Maintain and promptly update Account information when changes occur
- • Maintain the security of the Account by protecting the password and enabling 2FA
- • Take full responsibility for all activities that occur under the User's Account
- • For natural persons: User is at least 18 years of age and has full legal capacity
- • For legal entities: User has full authority to bind the entity to these Terms
- • User is not located in a jurisdiction where use of Services is prohibited
3.2 User Identification (KYC/AML)
3.2.1 When registering for an Account, User must provide required Personal information and requested documents for verifying User's identification. User agrees to provide Companies with all information requested for the purposes of establishing adequate identity verification in accordance with applicable AML/CFT regulations.
3.2.2 Required documentation typically includes:
- Government-issued photo ID (passport, national ID card, or driver's license)
- Proof of residential address (utility bill, bank statement, or tax document not older than 3 months)
- Selfie photograph holding the ID document for liveness verification
- For corporate accounts: Certificate of incorporation, beneficial ownership declaration, and authorized signatory documentation
3.2.3 User authorises Companies to make the inquiries, whether directly or through third parties (including credit reference agencies and identity verification services), that are considered necessary by Companies to verify the User's identity or protect the User and/or Companies against fraud or other financial crime.
3.2.4 Companies reserve the right to request additional documentation or information at any time during the business relationship, particularly when:
- Transaction patterns change significantly
- Large or unusual transactions are initiated
- Regulatory requirements change
- Suspicious activity is detected
Eligibility Requirements: Services are available to Users who provide sufficient and accurate information with supporting documentation necessary to perform adequate user identification verification in accordance with AML/CFT requirements. Companies reserve the right to reject any application without providing reasons.
3.3 Account Security
3.3.1 User is solely responsible for maintaining the confidentiality of their Account credentials including password, 2FA codes, and recovery phrases.
3.3.2 Companies strongly recommend enabling Two-Factor Authentication (2FA) using an authenticator app (Google Authenticator, Authy, or similar). SMS-based 2FA is available but considered less secure.
3.3.3 User must immediately notify Companies of any unauthorized use of their Account or any other breach of security by contacting support@auraexchangemarket.org.
3.3.4 Companies shall not be liable for any loss or damage arising from User's failure to comply with security obligations outlined in this section.
3.4 Account Verification Tiers
Account functionality is granted based on verification tier:
L1 Level 1: Basic Verification
Email verification + basic personal details
Limits: €2,000 deposit | €5,000 trading volume per month
L2 Level 2: Full KYC
Photo ID + proof of address verification
Limits: €20,000 deposit | €50,000 trading volume per month
L3 Level 3: Enhanced Verification
Source of funds documentation + video verification
Limits: €100,000 deposit | €250,000 trading volume per month
4 Services
4.1 Available Services
4.1.1 Companies provide the following Services for Users:
FIAT ↔ Crypto Exchange
Exchanging FIAT currencies for Crypto-Assets and vice-versa, where the Operator acts as counterparty to trades executed on the Platform.
Crypto ↔ Crypto Trading
Trading one type of Crypto-Assets for another type of Crypto-Assets, where the Operator acts as counterparty.
Safekeeping & Administration
Safekeeping and/or administration of Crypto-Assets, provided by the Operator with institutional-grade security including cold storage solutions.
Ancillary Services
Use of other ancillary Services that shall be added and notified to Users as they become available including staking, lending, and yield farming opportunities.
Important Notice: User agrees and acknowledges that the Operator acts as a counterparty to the executed Order on a best-effort basis and is not acting as an advisor or in any fiduciary capacity. The Operator is not providing investment advice, and Users are solely responsible for their trading decisions.
4.2 Order Execution
4.2.1 Users execute their use of Services through Orders in accordance with the Rulebook. User confirms that he will be contractually bound in connection with each Order when such an Order is accepted by Companies.
4.2.2 User agrees and acknowledges that all trades are irreversible once initiated. The Operator may reverse a trade if necessary and under extraordinary conditions (e.g., system error, market manipulation), but User does not have a right or an option to reverse an initiated trade under normal circumstances.
4.2.3 Order execution is subject to market availability and liquidity. During periods of high volatility or low liquidity, execution prices may differ from quoted prices at the time of Order placement.
4.2.4 Companies reserve the right to reject, cancel, or modify any Order at their sole discretion if:
- The Order appears to be erroneous or contains manifest errors
- The Order violates applicable laws or regulations
- The Order is suspected to be part of fraudulent or manipulative activity
- The User's Account lacks sufficient funds or assets to cover the Order
- Technical issues prevent proper execution or recording of the Order
4.3 Trading Hours and Availability
4.3.1 Crypto-Asset markets operate 24 hours a day, 7 days a week. However, Companies reserve the right to suspend trading temporarily for maintenance, security reasons, or regulatory requirements.
4.3.2 Users will be notified of scheduled maintenance windows at least 24 hours in advance via email and platform notifications. Emergency maintenance may be performed without prior notice when required for security or stability reasons.
4.3.3 Companies are not liable for any losses incurred due to temporary suspension of Services, including but not limited to market movements during downtime periods.
4.4 Wallet Services
4.4.1 Each User Account includes integrated digital wallets for supported Crypto-Assets and FIAT currencies.
4.4.2 Companies employ a hybrid custody model:
- 98% of Crypto-Asset holdings are stored in offline cold wallets with multi-signature security
- 2% of holdings are kept in hot wallets to facilitate immediate withdrawals and trading
- All FIAT currency holdings are maintained in segregated accounts with licensed European financial institutions
4.4.3 Users may withdraw assets to external wallets or bank accounts subject to verification tier limits and security checks. Withdrawal processing times:
- Crypto-Asset withdrawals: Typically processed within 60 minutes during business hours
- FIAT withdrawals to SEPA: 1-3 business days
- FIAT withdrawals to SWIFT: 3-5 business days
5 Risks
Risk Warning
User agrees and acknowledges that Services, blockchain technology, Crypto-Assets protocols and related technologies are correlated with certain risks. By using the Services and establishing an Account Users accept the risks outlined in these Terms and other risks not specified herein. Crypto-Asset trading involves substantial risk of loss and is not suitable for every investor. Users should carefully consider their investment objectives, level of experience, and risk appetite before trading.
Trading Risks
The risk of loss in trading Assets can be substantial. Use of Services may result in total loss of the Assets and/or value of those Assets due to market factors including but not limited to price volatility, liquidity constraints, and market manipulation.
Volatility Risks
Crypto-Asset markets are characterized by extreme volatility. During periods of illiquidity or volatility, the actual rate of trading Assets may be different from the rate indicated at the time when User's Order was initiated. Slippage of 5% or more may occur during high volatility events.
Legal & Regulatory Risks
Due to legal uncertainty in different jurisdictions, Crypto-assets might be prohibited, considered as security, or limited in some way. Regulatory frameworks are evolving rapidly and changes in law could negatively impact the value and usability of Crypto-assets. Users bear their own legal consequences for using Services in jurisdictions where such use may be restricted.
Security Risks
Despite robust security measures, hackers may attempt to interfere with wallets, Website, Services and/or Assets. There are risks of theft, hacking, mining attacks (e.g., 51% attacks), phishing, or loss of Assets due to compromised private keys. Companies employ industry-leading security but cannot guarantee absolute protection against sophisticated attacks.
Technology Risks
Any unexpected malfunction of blockchain technologies or protocols can cause Crypto-assets or Services to malfunction or function differently than intended. Smart contract vulnerabilities, consensus failures, hard forks, or protocol upgrades may result in loss of assets or disruption of Services.
Counterparty Risks
When trading on the Platform, the Operator acts as counterparty to all trades. In the event of Operator insolvency or inability to fulfill obligations, Users may experience delays or losses in accessing their assets despite segregated custody arrangements.
Operational Risks
System failures, power outages, internet disruptions, or human errors may prevent access to the Platform or execution of Orders. Companies maintain redundant systems but cannot guarantee 100% uptime or immediate resolution of technical issues.
Risk Disclaimer
User acknowledges that there are risks associated with utilizing an Internet-based trading system including, but not limited to, the failure of hardware, software, and Internet connections. Companies shall not be responsible for any communication failures, disruptions, errors, distortions or delays Users may experience when using our Services. Users should not risk capital they cannot afford to lose. Past performance is not indicative of future results.
Risk Acknowledgement: By using the Services, User explicitly acknowledges and accepts all risks associated with Crypto-Asset trading and blockchain technology. User confirms they have sufficient knowledge and experience to understand these risks or have sought independent professional advice before trading.
6 Fees and Costs
Fee Structure
- 6.1 User agrees to pay fees and costs for trades, exchanges and/or transactions completed via Companies' Services as detailed in this section and the Fee Schedule.
- 6.2 User acknowledges and agrees to Fees and costs for Companies' Services, which are further specified in Fee Schedule as amended from time to time, which is an integral part of these Terms.
- 6.3 The Company charges 15% brokerage fees or commissions of the total profits after a successful trade.
- The Company will not approve Client's withdrawal until 15% brokerage fees or commission of his/her total trading profits payment has been made to the Company.
-
6.4 For FIAT deposits:
- SEPA transfers: Free
- SWIFT transfers: €25 flat fee
- Credit/Debit cards: 3.5% processing fee
-
6.5 For withdrawals:
- Crypto-Asset withdrawals: Network fee only (no platform fee)
- FIAT withdrawals via SEPA: €0.50 per transaction
- FIAT withdrawals via SWIFT: €35 per transaction
- 6.6 Inactivity fee of €10 per month will be charged to Accounts with zero balance that have been inactive for 12 consecutive months.
- 6.7 Companies reserve the right to adjust fees with 30 days prior notice to Users via email and platform notification. Continued use of Services after fee changes constitutes acceptance of the new fee structure.
- 6.8 All fees are non-refundable except where required by law or as determined by Companies at their sole discretion in cases of demonstrable system error.
Fee Discount Program
| 30-Day Trading Volume | Maker Fee | Taker Fee | Additional Benefits |
|---|---|---|---|
| Less than €100,000 | 0.10% | 0.20% | Standard API access |
| €100,000 - €500,000 | 0.08% | 0.18% | Priority support + Advanced API |
| €500,000 - €2,000,000 | 0.06% | 0.16% | Dedicated account manager |
| Over €2,000,000 | 0.04% | 0.14% | Custom liquidity solutions |
Transparency Notice: All fees are clearly displayed before transaction confirmation. No hidden fees will be charged. Network fees for blockchain transactions are paid directly to miners/validators and are not retained by Companies.
7 Intellectual Property
7.1 The Platform, including but not limited to software, algorithms, user interfaces, graphics, logos, text, and all related documentation (collectively, the "Platform IP"), is the exclusive property of Aura Exchange Market or its licensors and is protected by copyright, trademark, and other intellectual property laws.
7.2 User is granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for the purpose of utilizing the Services in accordance with these Terms. No other rights are granted to User with respect to the Platform IP.
7.3 User shall not (and shall not permit any third party to):
- Copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works of the Platform IP
- Remove, alter, or obscure any copyright, trademark, or other proprietary rights notices contained in or displayed on the Platform
- Use any robot, spider, scraper, or other automated means to access the Platform for any purpose without our express written permission
- Attempt to gain unauthorized access to any portion of the Platform or any other systems or networks connected to the Platform
- Use the Platform for any purpose that violates applicable laws or regulations
7.4 User acknowledges that any feedback, suggestions, or ideas provided to Companies regarding the Platform or Services shall be deemed non-confidential and Companies shall have the right to use such feedback without compensation or attribution to User.
Brand Usage: Aura Exchange Market, the Aura Exchange Market logo, and related marks are trademarks of Aura Exchange Market. Unauthorized use of these marks is strictly prohibited without prior written consent.
8 Limitation of Liability
8.1 To the maximum extent permitted by applicable law, Companies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- User's access to or use of or inability to access or use the Services
- Any unauthorized access to or use of Companies' servers and/or any personal information stored therein
- Any interruption or cessation of transmission to or from the Services
- Any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Services by any third party
- Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Services
- User's trading decisions or market losses
8.2 Companies' total aggregate liability to User for all claims arising from or relating to these Terms or the Services shall not exceed the total fees paid by User to Companies during the three (3) month period immediately preceding the event giving rise to the claim.
Critical Limitation: Companies shall not be liable for any losses resulting from market movements, price volatility, or trading decisions made by User. Crypto-Asset trading involves substantial risk of loss and Users trade at their own risk.
8.3 Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to User. In such cases, Companies' liability shall be limited to the fullest extent permitted by applicable law.
8.4 Companies make no representations or warranties:
- That the Services will be uninterrupted, timely, secure, or error-free
- That any information obtained through the Services is accurate, reliable, or current
- That the quality of any products, services, information, or other material purchased or obtained by User through the Services will meet User's expectations
- Regarding any conduct or content of any third party on the Services
9 Termination
9.1 User may terminate their Account at any time by providing written notice to support@auraexchangemarket.org and completing the Account closure process, including withdrawal of all assets.
9.2 Companies may suspend or terminate User's access to the Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if User breaches these Terms.
9.3 Grounds for termination by Companies include but are not limited to:
- Violation of these Terms or the Rulebook
- Suspicion of fraudulent, illegal, or abusive activity
- Providing false, inaccurate, or misleading information
- Violation of applicable laws or regulations
- Engaging in market manipulation or abusive trading practices
- Security concerns or risk to other Users or the Platform
- Inactivity for 24 consecutive months with zero balance
9.4 Upon termination:
- All licenses granted to User shall immediately terminate
- User must immediately cease all use of the Services
- User may withdraw remaining assets subject to verification and security checks
- Companies may retain User data as required by law or for legitimate business purposes
- Provisions that by their nature should survive termination shall survive including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability
Asset Withdrawal: Upon Account termination, Users have 90 days to withdraw all assets. After 90 days, unclaimed assets may be subject to escheatment laws or transferred to a designated charity after 5 years of inactivity, in accordance with applicable regulations.
10 Governing Law and Dispute Resolution
10.1 These Terms shall be governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg, without regard to its conflict of law provisions.
10.2 Any dispute, controversy, or claim arising out of or relating to these Terms, including the formation, interpretation, breach, or termination thereof, shall be settled by arbitration in accordance with the Rules of Arbitration of the International Chamber of Commerce (ICC) by one or more arbitrators appointed in accordance with the said Rules.
10.3 The seat of arbitration shall be Luxembourg City, Luxembourg. The language of the arbitration shall be English.
10.4 Notwithstanding the foregoing, Companies may seek injunctive relief or other equitable remedies in any court of competent jurisdiction to protect their intellectual property rights or prevent unauthorized use of the Services.
10.5 User acknowledges that by accepting these Terms, they are waiving the right to a jury trial or to participate in a class action lawsuit. All claims must be brought in User's individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
Alternative Dispute Resolution: Before initiating arbitration, the parties agree to attempt to resolve disputes amicably through good-faith negotiations for a period of 30 days. Users may contact our compliance department at compliance@auraexchangemarket.org to initiate this process.
11 Miscellaneous
11.1 Entire Agreement
These Terms, together with the Privacy Policy, Cookie Policy, Rulebook, and Fee Schedule, constitute the entire agreement between User and Companies regarding the use of the Services and supersede any prior agreements.
11.2 Amendments
Companies reserve the right to modify these Terms at any time. Material changes will be notified to Users via email and platform notification at least 30 days before they become effective. Continued use of the Services after changes constitutes acceptance of the modified Terms. Non-material changes may be implemented immediately without prior notice.
11.3 Assignment
User may not assign or transfer these Terms or any rights or obligations herein without prior written consent of Companies. Companies may assign these Terms without consent in connection with a merger, acquisition, reorganization, or sale of all or substantially all assets.
11.4 Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent permitted by law.
11.5 Waiver
Companies' failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
11.6 Contact Information
For questions about these Terms, please contact:
Aura Exchange Market
5, Place de la Gare, L – 1616 Luxembourg
Email: legal@auraexchangemarket.org
Support: support@auraexchangemarket.org
Last Updated: November 13, 2020
Version: 3.2.1
Questions About Our Terms?
If you have any questions about these Terms & Conditions, our Privacy Policy, or any other legal documentation, please contact our support team.
Last updated: November 13, 2020
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